Decision details

That Cabinet agrees to:

1.    Approve the commissioning of the Telecare Service via the ESPO Framework from 1 April 2025, with a three-year contract awarded to the successful provider, with the option to extend up to a further year.

2.    To delegate authority to approve and award a new Telecare Service Contract, and take all necessary steps associated, to the Director of Commissioning in consultation with the Cabinet Member responsible for Adult Social Care, SEND and Inclusion.

Reason for Decision:

The purpose of this paper is to provide an update to Cabinet on the status of the Council’s contracted Telecare Service which is delivered by an external service supplier and expires on 31 March 2025.

The current contract delivers a Telecare Service to people who are assessed by Adult Social care as eligible for the services.

The provision of a Telecare and wider Technology enabled Care (TEC) services fulfils the Council’s obligations under section 2 (preventing, reducing or delaying needs) of the Care Act and currently covers over 2000 connections to individuals being supported in their homes. A recommissioned Telecare Service must be in place from 1 April 2025.