Decision Maker: Samantha Howell (Director - Highways & Transport)
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
To approve the decision made at the COVID-19
Gold meeting on 24 March 2020 to defer until mid-June the process
for renewal of chargeable garden waste kerbside collection
contracts.
On 24 March 2020 a request was received from
the Head of Customer Insight, Digital Access and Business
Improvement to defer the process for renewal of chargeable garden
waste kerbside collection contracts from early April until
mid-June. There are approximately 80,000 households in receipt of
the service which are invited to renew their contracts each year.
Although in excess of 70% renew online, the process generates a
significant number of calls into CSU. The deferral of the process
was requested to move the number of calls anticipated to a later
date.
At present CSU is receiving an increased number of calls due to
changes in the system for collection of dry recyclable materials as
well as calls related to COVID-19.
There is a risk that some households would choose not to renew and
therefore a risk of non-payment as this change would result in
residents continuing to receive collections when presenting their
bins with the current year sticker. New stickers will be dispatched
for use by 1 September. It is hoped that the majority of households
would renew so they don’t experience a break in service from
1 September if they have decided not to renew.
The risk of non-payment needs to be balanced against protecting the
welfare of staff in CSU and the need to maintain call handling
capacity in CSU, given the current priorities.
In order to reduce the risk of loss of income, the date at which
the charge reduces during the garden waste collection contract year
will change. Until now, the charge has reduced in August, in
November and in February on a pro rata basis to reflect the length
of time remaining for households to benefit from the service during
that contract year. Anyone who has signed up for the first time in
April, May or June pays the full annual fee which ensures they
receive a service until 30 June of the following calendar
year.
From the date of this decision, charges will be reduced as set out
in the table below.
Month you sign up Amount you will pay
April, May, June, July, August £50
September, October, November, December £30
January, February, March £12.50
Although the renewals process would be deferred by eight weeks, the
date for commencement of the new contract year for garden waste
collections would remain 1 July 2020. Payment of £50 would
entitle households to fortnightly collections from 1 July 2020
until 30 June 2021, except for two weeks over the Christmas and New
Year holiday period. Although the renewals process would be
deferred those households which choose to renew would not
experience a break in service.
I confirm that in making this decision I have considered the
following in line with Wiltshire Council’s
Constitution:
Key decision requirements:
Views of relevant cabinet member(s), committee chairman, area
board(s): Yes the Cabinet member Highways, Transport and Waste has
agreed the deferral.
Consultation with cabinet member(s), the Leader and Scrutiny (for
Executive decisions taken under Emergency Powers): Yes the decision
was made by the Gold cell so would have been discussed by CEOs with
the Leader.
Consultation with local members (as appropriate): Not applicable as
the service is delivered county-wide.
Consideration of the area boards and delegated decision checklist
for officers on the issue of when and how to involve local
councillors and area boards in decisions about local services: Not
applicable as the service is delivered county-wide.
Implication of any council policy, initiative, strategy or
procedure: Yes, there are no implications for policy or strategy as
the service will be maintained. The waste management service are
developing a revised procedure which will be shared with CSU in due
course.
Consultation in accordance with requirements and expectations of
consultation with the public: No. There is no need for consultation
but all existing customers of the garden waste collection service
have received an email or a letter to notify them of the deferral
of the renewal process.
Range of options available:Yes.
Staffing, financial and legal implications:
Yes.
Evidence of due regard having been given to the Public Sector
Equality Duty:
Yes.
Risk assessment: Yes. There is a risk of loss of income but this
has to be balanced against the capacity and welfare of CSU
staff.
Involvement of statutory officers and/or directors: Yes. The
decision was made by the Gold cell so all statutory officers were
involved.
Regional or national guidance from other bodies:Not
applicable.
The council’s constitution: yes
This contract is suitable for execution under the e-signature
process:Not applicable.
To continue with the original renewals
programme. This was rejected due to the need to ensure there is
sufficient capacity within CSU to respond to COVID-19 related calls
and ongoing calls in respect of the new collection service for
recyclable materials as well as to protect the welfare of
staff.
Conflict of Interest: Not applicable
Background: As the Director for Highways and Environment, I am responsible for any matters relating to Waste Management in the County of Wiltshire on behalf of Wiltshire Council. The power to make a decision in respect of this matter is delegated to me pursuant to Wiltshire Council’s Constitution.
Contact: Parvis Khansari, Corproate Director - Place Email: parvis.khansari@wiltshire.gov.uk Tel: 01225 713340.
Publication date: 02/06/2020
Date of decision: 24/03/2020
Accompanying Documents: