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Annual Report of the Local Government Ombudsman (tbc)

Meeting: 22/09/2010 - Standards Committee (old regime) (Item 72)

72 Annual Report of the Local Government Ombudsman

To consider the annual report of the Local Government Ombudsman

Supporting documents:

Minutes:

The committee considered the report of the Local Government Ombudsman for the period 2009-10 which was the first Annual Report from the Local Government Ombudsman since becoming Unitary.

 

It was noted that complaints and/or enquires from the Ombudsman have dropped by 29% since the publication of the last report, although the response times were still slightly above the target time.

 

Resolved

 

  1. That the report be noted

 

  1. To agree that the response times need to improve to meet the Local Government Ombudsman’s target.