Issue - meetings

To note the summary of the Code of Conduct complaints received by the Monitoring Officer since 1 April 2009  

The committee considered the status report on complaints.  Some concern was expressed at the length of time some of the cases had been open.  The Monitoring Officer said that the Standards for England guidance on the length of time to progress a complaint was 6 months.

The Chairman requested that a report be brought to the next meeting of the committee detailing progress on complaints including any reasons for delays  together with proposed timescales and the implications of going beyond the 6 month period. It was also requested that officers develop a ‘traffic light’ system in order to identify the progress of complaints more clearly.

Resolved

That a report detailing progress on complaints including any reasons for delays  together with proposed timescales and the implications of going beyond the 6 month period be brought to the next meeting.

That officers develop a ‘traffic light’ system in order to identify the progress of complaints more clearly.