Issue details

Transformation of the Passenger Assistant Service

To update Cabinet on the implementation phase of the transformation of the Passenger Assistant service and for Cabinet to approve suitable final recommendations.

Decision type: Non-key

Decision status: For Determination

Lead member: Cllr Dick Tonge, Cabinet Member for Finance

Contact: Jason Salter, Head of Passenger Transport - Mr Jason Salter, Principal Officer, Department of Neighbourhood and Planning Email: Tel: 01225 713334.

Consultation process

As of the 28th November there has been extensive consultation with the Passenger Assistants by means of face to face meetings across the county, FAQ’s despatched and feedback forms collated.  There has also been consultation with the following groups:


·         The chair of each of the staff forums

·         Unions

·         Equal Chances Better Lives

·         Wiltshire & Swindon Users Network

·         Wiltshire Parent Carer Council

·         Equality and Diversity Policy Officer (internal)

·         HR

·         Transport suppliers


  • TBC