Issue - meetings

To receive

(a)  a presentation by Mrs Barbara Hedley, Assistant Local Government Ombudsman

(b) to consider the annual review letter of the Local Government Ombudsman (attached) to be presented by Mrs Barbara Hedley

Mrs Barbara Hedley, Assistant Local Government Ombudsman, gave a presentation on the role of the Ombudsman including recent changes and possible future development.  Mrs Hedley also spoke on the Ombudsman’s annual letter to Wiltshire Council for the year ended March 2011. 

The Chairman thanked Mrs Hedley for her presentation.  She added that it was disappointing to see that response times had slipped but would look forward to receiving the results of the systems review of complaints when this is completed.

The Committee discussed the merits of the Overview and Scrutiny Committee having sight of complaint outcomes, to help ensure lessons are learnt and delivery of services is improved.

Resolved

1.     To bring a report on the scope and timetable for a systems review of the complaints service to the next meeting of the Committee. 

2.     To request that the review considers giving the Overview and Scrutiny Committees sight of complaint outcomes.