Integrated urgent care mobilisation programme - update
To receive an update on the integrated urgent care mobilisation programme.
Minutes:
Jo Cullen, Director of Primary and Urgent Care, Group Director West Wiltshire, Wiltshire CCG, gave an update on the Integrated Urgent Care Mobilisation programme with the key points focusing on:
The programme went live on 1 May 2018, Medvivo was the lead service provider and the NHS 111 service had been subcontracted to Vocare. Over 40,000 calls had been received since the service went live which was more than expected and work was being done to investigate why. Having only been in operation for 2 months more tweaks would occur to smooth out the operations, the winter period would also need to be carefully managed and monitored as well as the different segments such as the under 5s.
The Chairman praised their work noting that avisit to the centre would be a beneficial experience and invited Ms Cullen back in 6 months’ time for a further update.
Resolved
a. That the committee supports the proposed work
b. An update would be bought back to committee in 6 months
c. A visit to the call handlers and clinicians site in Chippenham would be arranged