Agenda
PDF 89 KBVenue: Monkton Room - Council Offices, Monkton Park, Chippenham SN15 1ER. View directions
Contact: Rita Sanders, Democratic Services, 01225 718 375, Email: rita.sanders@wiltshire.gov.uk
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Target audience: all Councillors
Booking deadline: Friday 2 September 2011 |
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What is it about? Recognising & Assessing Risk
Key strategies for assessing where conflict and disruption could escalate, particularly when discussing emotive or difficult situations. Looking at assessing risk in rapidly changing situations and making appropriate choices.
Understanding Aggression
Understanding of the causes of aggressive and challenging behaviour & identify early physical and emotional stages.
Defusing & Resolving Conflict
Identifying what works and does not work when communicating in volatile situations and the six key elements of defusing conflict and dealing with disruption. This incorporates a simple four stage resolution model.
Law Relating to Conflict
The legal and Code of Conduct context relating to conflict situations.
Personal Safety
Skills to safely disengage from a situation which might become heated and occasionally physical and minimise the risk of emotional and physical damage to both themselves and members of the public.
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Feedback from previous event: Councillors who attended in September and October 2010 highly rated the event with comments such as “first class”, “this needs to be rolled out to all councillors”, and “excellent!”. |
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Cost to Town and Parish Council members wishing to attend: £40.00 per attendee, which includes refreshments and all course material Please note that payment would be required before attending the course. Confirmation of bookings would be sent as soon as possible. |
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