Mark Tucker, Information Services, will give a demonstration of the revised ‘My Wiltshire App’ followed by questions and answers.
Minutes:
Mark Tucker, Information Services gave a demonstration of the revised ‘My Wiltshire App.
A new version of Wiltshire’s Booking and Reporting web portal and mobile app, called My Wilts, was planned for release shortly.
The changes include a better system for our Customer Services Officers to use and a better experience for members of the public to log issues.
People will be able to submit a number of types of reports, some anonymously if desired, alternatively people could register and log in and then receive updates for the cases they submit. The plan is eventually for people to be able to book services and report issues on all Wiltshire Council services on the same system.
As well as providing an online form to submit information, a map function had been added to enable people to mark where an incident occurred. Pictures can also be attached to provide supporting evidence for their case.
Once submitted you would automatically be given a case number. If you have provided your email address, you would also receive an email with the progress.
For some case types, particularly those to do with roads and foot paths there is an option to view what other people had logged in the same area, and you can ask to be updated on it as well, if you are interested in the same issue.
Questions
· If you already have the old app, does that need to be deleted?
Answer: Yes we are moving suppliers, so everyone will need to create a new account on the new App. People registered for online for garden waste will have an account on the new system. The plan is that you will eventually need just the one log on for all of our online systems, currently you need a different log on for each system.
· When you roll this out and it gets lots of publicity, there may be duplication with several people logging the same pothole.
Answer: At the moment we do not have a way to show all of the cases logged, we are considering this for a later version. In the cases of potholes and trees in the road, information on these sorts of issues will be able to be shared.
· I am a technophobe, and only just got the old app to work. What will I need to do and when, to get the new logon.
Answer: The App on your phone would need to be deleted. The new one will be in the Apple Store and Google Playstore when it goes live. Once it is on your device the registration is done inside the app. People can choose to use one of their already created identities, such as Facebook, Google or Microsoft rather than create a new account with Wiltshire if they wish.
· I use the app on my phone, I would like to see a map for all of my reports. It is hard to distinguish which of my reports is which.
Answer: The map function will show all of the location-based cases in your area that you have logged.
· To have more info on the audit trail is good, it helps to get the feedback on what has happened to the report so that you can close the case.
Answer: For the systems where an operative is dealing with a case, they can put in public notes which can be viewed as a history as part of the case.