Issue details

Local Healthwatch and NHS Complaints Service

To make a decision on the proposed arrangements to  secure a Local Healthwatch for Wiltshire which fulfils its statutory duties as set out in the Health and Social Care Act.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 08/10/2012

Decision due: 23 Oct 2012 by Cabinet

Lead member: Cllr John Thomson

Contact: Niki Lewis, Service Director Libraries Heritage and Arts Email:

Consultation process

Communities in Wiltshire have been informed and consulted on the plans via a number of methods including the use of an on-line survey, focus groups with stakeholders and discussion with potential service providers. The specification reflects those consultations.


The paper also draws on the views of the Healthwatch Implementation Task group facilitated by the LINk (WIN); made up of members of WIN, NHS and Wiltshire Council Officers.

Agenda items


  • Healthwatch Transition Plan and appendix Local Healthwatch: A strong voice for people – the policy explained