To seek formal approval for the harmonisation of fees and charges across the in-house managed leisure centres, to be implemented on 1 April 2014.
Decision type: Non-key
Decision status: Recommendations Approved (subject to call-in)
Notice of proposed decision first published: 18/03/2014
Decision due: 26 Mar 2014 by Cabinet Member for Housing, Leisure, Libraries and Flooding
Lead member: Cllr Jonathon Seed jonathon.seed@wiltshire.gov.uk
Department: Communities, Libraries, Heritage and Arts
Contact: Louise Cary 01722 434274 email: louise.cary@wiltshire.gov.uk.
Consultation process
Wiltshire Council has been working towards the harmonisation of fees and charges across the Council managed facilities since 2009, whilst integrating the management of charges with the delivery of certain objectives:
· Working towards ensuring that there is consistency across the county for similar activities.
· Where possible, set prices at a level that allows everyone to make positive choices about healthy activity without cost being a significant barrier.
· Ensuring that prices remain competitive and are seen to offer good value for money for, and by, the community and include the flexibility to target subsidy at a particular group or service.
Leisure Services undertake a biannual customer satisfaction survey. With regard to fees and
Charges; the results of the 2012 survey completed by 583 people concluded the following:
What three factors are most important to you when you visit the centre?
Parking: 10% Cleanliness: 19% Pricing: 18%
Welcoming: 18% Activities Available: 11% Activity Range: 9%
Helpful Staff: 11% Catering: 1% Other: 12%
The leisure centre and memberships provide a good variety and value for money:
67% agreed 22% neutral 11% negative
In conclusion pricing and value for money are important to customers.